The Factors Affecting the Success of Digital Transformation in Hospitals: A Systematic Literature Review
Keywords:
Digital Transformation; Hospital Information System; HOT-Fit Framework; Leadership Commitment; Healthcare Digitalization.Abstract
Purpose: This study aims to systematically analyze and synthesize the critical factors influencing the success of digital transformation in Indonesian hospitals. Methods: A systematic literature review was conducted by evaluating 20 peer-reviewed academic journals published between 2016 and 2026. The conceptual framework is structured around the Human-Organization-Technology (HOT-Fit) model and the Technology Acceptance Model (TAM). Results: The synthesis demonstrates that the acceleration and success of hospital digital transformation are heavily determined by organizational readiness (leadership vision, financial allocation, and adaptive SOPs), human factors (digital literacy and minimal user resistance), and technological reliability (system security, network architecture, and cloud-based interoperability). Implications: Hospital administrators must prioritize strategic alignment, ongoing technical training, and robust cybersecurity frameworks to facilitate seamless transition and compliance with national health digitization mandates. Additional materials: This paper contains 20 references and 2 tables.
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